OPULENT SOLUTIONS LTD PRIVACY POLICY

1. INTRODUCTION

OPULENT SOLUTIONS LTD ("OPULENT," "we," "our," or "us") is committed to safeguarding your privacy as you access and utilize our websites, portals, and Services—including our AI software, automation tools, and related offerings. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our Services, you consent to the practices described herein.

2. SCOPE

This Privacy Policy applies to personal data collected by OPULENT through our websites, client dashboards, AI-driven voice agents, and any other applications that we operate (collectively, "Services"). It also governs data collected via installations of our systems on client websites ("Client Implementations"), to the extent under our control or management.

3. INFORMATION WE COLLECT

A. CONTACT INFORMATION

• Name: We collect your first and last name to help identify and assist you.
• Email Address: Your email is collected for communication regarding support, service updates, and important notifications.
• Phone Number: Collected for call identification, analytics, and historical call log purposes.

B. CALL RECORDINGS

• Calls through our Services are recorded for quality assurance, training our AI models, and service improvements.
• Users are informed at the start of each call that recording is in progress. Clients or agencies can enable or disable call recordings in accordance with their internal policies.
• Recordings are retained solely for internal use, performance analytics, and product improvement.

C. USAGE DATA & COOKIES

• We may collect technical data such as IP addresses, browser types, and session data through cookies or similar tracking technologies on our websites and applications.
• Cookies help enhance user experience, maintain session integrity, and monitor usage patterns.
• A visible cookie consent banner is displayed upon accessing our website, allowing users to review, accept, or manage their cookie preferences in accordance with applicable legislation.

4. HOW WE USE YOUR INFORMATION

We use the collected data to:

• Deliver, maintain, and improve our AI software, automation tools, and overall Services.
• Provide insights, analytics, and consistent client support.
• Communicate essential service updates, notices, and technical information.
• Comply with legal and regulatory obligations—including the activation of compliance features (e.g., HIPAA, GDPR, SOC 2) upon request by industry-specific clients.

5. LEGAL BASES FOR PROCESSING

Where applicable under the UK GDPR and similar data protection laws, OPULENT processes personal data on the following legal bases:

• Consent: For data processing where you have explicitly agreed to the use of your data for a specific purpose.
• Contractual Necessity: Where processing is required for the performance of a contract or provision of Services.
• Legitimate Interests: To improve, analyze, and develop our services, provided such interests do not override your fundamental privacy rights.
• Legal Obligation: To meet legal or regulatory requirements.

6. DATA SHARING & DISCLOSURE

• OPULENT may share your personal data within our organization and with trusted third-party service providers who are contractually bound to maintain confidentiality.
• For Client Implementations, relevant call analytics and data may be shared with the client to support operational needs.
• In circumstances where disclosure is required by law or for compliance with regulatory authorities, we may share your personal data.

7. THIRD-PARTY INTEGRATIONS

• Our Services may integrate with third-party applications, analytics tools, or marketing solutions that may collect their own data.
• These integrations are subject to separate privacy policies, and we encourage you to review them.

8. DATA RETENTION

• We retain your personal data for as long as necessary to provide and support our Services, or as required by law.
• Data is stored for the duration of your active use of our Services and for a reasonable period thereafter.
• Specific retention periods may vary based on the type of data and applicable legal requirements.

9. SECURITY

OPULENT employs reasonable technical and organizational measures to secure your personal data from unauthorized access, alteration, disclosure, or destruction. Although we strive for maximum security, no method of electronic storage or transmission is completely secure.

10. USER RIGHTS & CONSENT

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request corrections to any inaccurate or incomplete data
• Request deletion of your personal data
• Restrict or object to the processing of your personal data
• Receive your data in a portable format

11. UPDATES TO THIS POLICY

OPULENT reserves the right to update or modify this Privacy Policy at any time. Material changes will be posted on our website along with a revised "Last Updated" date.

12. CHILDREN'S PRIVACY

OPULENT does not knowingly collect personal data from children under the age of 13 (or the applicable minimum age in your jurisdiction).

13. THIRD-PARTY LINKS

Our Services may contain links to third-party websites that are not controlled or operated by OPULENT. We are not responsible for their privacy practices.

14. CONTACT INFORMATION

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

OPULENT SOLUTIONS LTD
128 City Road, London, United Kingdom, EC1V 2NX
Email: a.salim@opulentflow.co